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Some restrictions apply, see our full Returns Policy.Īt Pottery Barn Kids, we have a firm commitment to safety and quality. An original receipt or gift receipt is required-our stores will not accept returns or exchanges without a receipt or proof of purchase. In-Store Purchases: Please visit your local store to make a return. For oversized items and quick-ship furniture, please call us for more details. Online Purchases: Our customer care associates are ready to help, please call 85 or visit your local store to make a return. Please note that shipping charges are non-refundable. We will issue a refund in the form of the original payment or with a gift card. If you’re not 100% satisfied with your purchase, we’re here to help.Įligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. For more details, please see our Shipping page. The exact shipping charge is based on your location, and delivery times vary based on item availability. These items will be delivered by our In-Home Delivery & Assembly service provider where items are brought into your home, unpacked and assembled (some exclusions apply) and the packaging is responsibly removed.Įligible items will show "Unlimited Flat Rate Delivery" on the product page. Unlimited Flat Rate Shipping with In-Home Delivery & AssemblyĪn unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. If your package cannot be delivered, you will receive a notice from the carrier with pick-up instructions or re-delivery options. Items ordered together may not arrive in the same box. Smaller items are shipped using our Standard Parcel service, and delivered by Canada Post or Purolator.
SHIPPING Standard Parcel Shipping with Front Door Delivery
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